Find answers for common questions about Best Movers US Inc. If you cant find an answer, contact us and we will be happy to help.
FAQ
Frequently Asked Questions
1. Are you a licensed mover?
Yes, we are licensed by Federal Motor Carrier Safety Administration for interstate moves in all states and licensed for intrastate moves within NC & FL
2. Will my household goods be insured?
Yes, we insure your household goods under a Basic Value Protection Policy free of charge, that covers $0,60 per pound per article damage or loss.
3. Do you disassemble and reassemble items?
Yes, all quotes assume that some furniture items will have to be disassemble and reassembled
4. Can I leave items in dresser drawers?
Yes, limit the items to clothes.
5. What form of payment is accepted?
Cash, Venmo, Zelle, and all major debit or credit cards for a small convenience fee.
6. What items cannot be transported in your truck?
Anything that can be classified as hazardous materials as flammables, explosives, guns, ammunition, propane, and fuel are examples of a few items.
7. Can you load or unload my rental truck?
Yes, we do provide crew of mover to load/unload your rental truck, pod or container.
8. How far in advance should I schedule my move?
The earlier the better, but no matter how short your time line, we will work with you to support your desired move date
9. Does your company pack, unpack and assemble furniture?
Yes, we provide full service packing and assemble furniture.
10. Are you available on the weekends?
Yes, we are available 24/7
11. Can I tip the movers?
Yes, you can tip as per your discretion.
12. Can I have my belongings deliver the next day?
Yes, we provide overnight storage for a fee.
13. Is there any fee to reschedule or cancel my move?
Yes, there is a reschedule or cancellation fee.
14. Do I have to pay a separate fee for truck, stairs, elevators or and moving supplies?
No we have a flat hourly rate.
15. Do you protect my furniture and mattresses for damages?
Yes, we do protect your belongings with blankets, plastic wrap and mattresses plastic bags.
16. Do you protect my floors?
Yes we do protect your floors with runners before we start a move.
17. Do you have COVID 19 procedures in place?
We sanitize the trucks and check movers temperature regularly, the movers wear masks during the move and ask our customers to stay 6 Ft. apart from them while performing the job and facilitate a bathroom for the movers to use to wash their hands.
